TERMS & CONDITIONS
Updated May 25, 2018
Creative Castle Studios is committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
1. COLLECTING PERSONAL INFORMATION
We may collect, store and use the following kinds of personal information:
Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths)
Information that you provide to us when registering with our website (including your email address);
information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address)
Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use)
Information that you provide to us when subscribing or using our webinar services
Information relating to any purchases you make of our services or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details);
information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts)
Information contained in or relating to any communication that you send to us or send through our website (including [the communication content and metadata associated with the communication); and
any other personal information that you choose to send to us.
Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.
2. USES OF INFORMATION
Creative Castle Studios collects the aforementioned personally identifiable information in order to provide you with a service that allows you to maintain an online presence. Various features in our Website management system will, at your discretion, display your name, or adjust the date and time of events based on your locale. The Creative Castle Studios Website Manager interface will always give you an option before any piece of your personally identifiable information is presented on your website, and situations where information will be published is made clear in various spots in the interface (for example, your name is tied to welcome emails you send out from our system, and notice of this is given to you within the interface for that tool).
Creative Castle Studios also uses information collected through its Service to send out notifications regarding service related issues (such as maintenance periods, billing problems, account expirations, and other items that may impact service). We do not send contact information unless the matter is deemed urgent, and most communication will occur through your Creative Castle Studios interface. We also may use and disclose your information to our third party service providers in order to send you messages regarding new services or other products from Creative Castle Studios.
Information collected through our service logs is used only to identify potential cases of abuse and establish statistical information regarding Website traffic. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.
Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
We may use your personal information to:
Administer our website and business;
Personalise our website for you;
Enable your use of the services available on our website;
Supply to you services purchased through our website;
Send statements, invoices and payment reminders to you, and collect payments from you;
Send you non-marketing commercial communications;
Send you email notifications that you have specifically requested;
Send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
Send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
Deal with enquiries and complaints made by or about you relating to our website;
Keep our website secure and prevent fraud; and verify compliance with the terms and conditions governing the use of our website.
If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
HOW AND WHY WE COLLECT INFORMATION (IN DEPTH)
We collect your information in order to record and support your participation in the activities you select. If you register for a course, a membership site, or a free training series, for example, the information is used to enroll you in the program, to enroll you in our newsletters, to track your preferences, and to keep you informed about the product and related products. As a visitor to our Sites, you can engage in many activities without providing any personal information. If you opt in to receive any free training series, download a free product, register for a webinar, seminar, or live event, or purchase any product sold by us or promoted by us, you will automatically be subscribed to our free newsletter. If you do not wish to receive this free newsletter, you may opt out at any time. We include an unsubscribe link at the bottom of every e-mail we send. If you have any trouble opting out, please send an e-mail to us. We will manually remove you from our e-mail list(s). In connection with other activities, such as those described above, we may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, we may ask that you provide us personal information, such as your first and last name, mailing address (including ZIP code), e-mail address, telephone, credit card, and other personal information. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity. In all cases, we will collect personal identification information from you only if you voluntarily submit such information to us. We will also tell you how we use your information or if we share it with another party. Except as otherwise provided in this policy, we will never intentionally disclose any personal identification information about you as an individual user to any third party without having received your permission. If you supply us with your contact information you may receive periodic e-mails, mailings or calls from us with information on new products and services, important issues, or upcoming events. If you wish to be removed from any postal, e-mail, phone, or other lists, please let us know by e-mailing us. You can also write us or call us at the contact information above. Please provide us with your exact name, e-mail address, mailing address, and phone. We will be sure your name is removed from the appropriate lists immediately. When you use our Sites, we or our authorized technology services provider may also collect certain technical and routing information from you to facilitate your use of the Site and its services. We use this information to administer the Site and to understand and measure traffic patterns on the Site so that we know which areas of our sites are favorites of our users, which areas need improvement, and what technologies are being used so that we may continually improve our sites. This information is collected in aggregate form, without identifying you or any user individually. We may use this aggregate, non-identifying statistical data for statistical analysis, marketing, or similar promotional purposes. This data is often tracked by us our our technology services provider by using “cookies” during your visit. A cookie is small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It functions as your identification card and enables us to record your passwords, purchases, and preferences. It cannot be executed as code or deliver viruses. Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (For some web pages that require an authorization, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those pages.)
Disclosing Personal Information
We may disclose your personal information to any of our employees and professional advisers insofar as reasonably necessary for the purposes set out in this policy. This may include service providers and specialist advisers who have been contracted to provide us with administrative, IT, financial, regulatory, compliance, insurance, research or other services.
We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your information to brokers with whom we have a mutual relationship.
We may disclose your personal information: to the extent that we are required to do so by law;
In connection with any ongoing or prospective legal proceedings;
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Anyone authorised by you
Except as provided in this policy, we will not provide your personal information to other third parties.
International Data Transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to the transfers of personal information described in disclosing personal information.
Retaining Personal Information
Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, by mail, over the interest or any other electronic device. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and take steps to protect the personal information we hold from misuse, loss, unauthorised access, and modification of disclosure.
When we consider that personal information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.
However, we may need to maintain records for a significant period of time. For example, we are subject to certain anti-money laundering laws, which require us to retain:
A copy of the documents we used to comply with our customer due diligence obligations; and
Supporting evidence and records of transactions with you and your relationship with us;
For a period of five years after our business relationship with you has ended.
If we hold any personal information in the form of a recorded communication, by telephone, electronic, in person or otherwise, this information will be held in line with local regulatory requirements which will either be 5 years or 10 years after our business relationship with you has ended.
Where you have opted out of receiving marketing communications we will hold your details on our opt out list so that we know you do not want to receive these communications.
Security of Personal Information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure password and firewall-protected servers.
All electronic financial transactions entered into through our website will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
We may update this policy from time to time by publishing a new version on our website.
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to: the payment of a fee currently fixed at USD $10; and the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold personal information that you request to the extent permitted by law.
You may instruct us at any time not to process your personal information for marketing purposes. To do so please email us at Info@CreativeCastleStudios.com
In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes
Third Party Links
You might find links to third party websites on our Website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Third Party Payment Processors
When accessing web pages on the Website, Squarespace may log your IP address, access URL, time of access, geographic location, browser type, and referral URL in order to provide us with internal information regarding site traffic statistics. This information may also be used to identify users who are using the service for spam or other activity that is deemed in conflict with our Terms of Service. Otherwise, this information is used in the aggregate, and is never linked back to any personally identifiable information.
Comments and User Content Posted to the Website
If you post any Comments or User Content on the Website, you should be aware that any personally identifiable information you choose to provide there may be read, collected, or used by other users of the Website, as well as other third parties. We are not responsible for the information you choose to submit in these forums. We cannot guarantee that other users have not made copies of and/or will not use such information outside of the Website. We are not responsible for information you choose to post in this forum.
The Website provides users the opportunity to interact and post content through various social media sites including, but not limited to, Twitter, Facebook, Google+, Instagram, Dropbox, Tumblr, foursquare, Flickr, YouTube and Vimeo. Your interactions with such tools, and any information you provide in connection with these interactions are publicly viewable outside of the Website domain. Each social media site has its own privacy policies which may be more or less protective than this Policy. If you do not wish for this information to be disclosed, then you should not use these tools. We are not responsible for information you choose to post in this forum.
3. INFORMATION SECURITY
We store all user information in secure databases protected via a variety of industry-standard access controls. Secure passwords, SSL encryption, disk-based encryption, firewalls, and other measures are in place that helps us to protect your data. However, no company, including Creative Castle Studios, can fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk.
If you have any questions about security on the Website, you can send us a note on the Contact page.
4. ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION
You may have full access to any information you request with a 48 hour request ahead of time. Your payment information is only used to purchase items from the online store, which is done through Stripe, a third party company that collects payments from our clients via our www.Squarespace.com created website. You may unsubscribe to our newsletters or deactivate all information kept by Creative Castle Studios at any time.
5. COMMUNICATIONS FROM creative castle studios
We will send you service-related announcements on occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
With your permission, we may also send you messages from time to time about new features or services that we will offer to our users. You may opt-out of these communications at any time by clicking on the link at the bottom of our communications to you, or by changing your preferences in your profile as further described below.
Upon issuing a customer support request to Creative Castle Studios, we may use your information and email address to contact you regarding your inquiry.
Only non-promotional service announcements, as described above, will be issued without prior authorization. If you do not want to receive promotional announcements from Creative Castle Studios about new products or services, you may contact us and we will not send you further promotional announcements.
Upon deactivating your Creative Castle Studios account, you will receive no further communication from us (service announcements included).
6. INFORMATION SHARING AND DISCLOSURE
Aggregate Information (non-personally identifiable)
We share aggregated demographic information about our user base with our marketing partners. This information does not identify individual users. This information contains statistics related to traffic and the geographic location of our customers. We also may share aggregated user information with third parties who help us to analyze our user base to improve the Service.
Other than as described herein, we do not link aggregate user data with personally identifiable information.
Personally Identifiable Information
Creative Castle Studios employs third-party service providers to perform functions on our behalf. Examples include credit card processing, email service providers, analyzing data, providing customer service. These service providers have access to personal information needed to perform such functions on our behalf and authorized to use your personal information only as necessary to provide these services to us.
We may release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Service; or protect the rights, property, or safety of Creative Castle Studios, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
7. LOG FILES
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer websites, to track users' movements around websites and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. These cookies can be tied back to personally identifiable information only in the event that you are logged in to our Service. If you are logged in to our Service, the cookies on your computer will uniquely identify your account within our system.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
We use session cookies on our website. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below: we use session to recognise a computer when a user visits our website, track users as they navigate the website, improve the website's usability, administer the website, prevent fraud and improve the security of the website, personalise the website for each user, validate authenticated users sessions and to facilitate the use of our website search engine.
Most browsers allow you to refuse to accept cookies. Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.
You can delete cookies already stored on your computer. Deleting cookies will have a negative impact on the usability of many websites.
We are committed to protecting your privacy and security and have explained in detail the steps we take to do so. We control this site from offices in the United States of America. We do not represent that materials on the site are appropriate or available for use in other locations. Persons who choose to access this site from other locations do so on their own initiative, and are responsible for compliance with local laws, if and to the extent local laws are applicable.
9. CANADA AND CALIFORNIA VISITORS
Canadian Visitors to the Site
Canadian citizens, except under circumstances defined by law, are entitled to access their own personal information collected by Creative Castle Studios by e-mailing Info@CreativeCastleStudios.com. Creative Castle Studios may ask you to pay an administrative fee for accessing or copying your personal information, but will inform you of the anticipated charges and confirm that you want us to proceed before processing your request. If you believe that the personal information about you that we have collected is incomplete or inaccurate, we will correct the information upon verification of the omission or error and of the identity of the person requesting the change. If you wish additional information about our personal information management, to access, correct or have us investigate any matters in relation to your personal information, please contact us.
California Civil Code Section 1798.83 permits users who are California residents and who have provided with "personal information" (as that term is defined in Section 1798.83) to request certain information about the disclosure of that information to third parties for their direct marketing purposes. If you are a California resident with questions regarding this, or how the Creative Castle Studios reviews and processes any request from you to amend your personal information, please contact us here or in writing to Creative Castle Studios, 7247 Farmdale Ave, North Hollywood, CA 91615
Notice for Visitors to the Website Outside of the United States
10. LINKS TO OTHER SITES
This Website contains links to other sites that are not owned or controlled by Creative Castle Studios Please be aware that we, Creative Castle Studios, are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. You will receive a notification when you leave Creative Castle Studios.
11. BUSINESS TRANSITIONS
In the event Creative Castle Studios goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.
12. LEGAL DISCLAIMER
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us, our subsidiaries, affiliates, employees or agents.
13. CHANGES IN THIS PRIVACY STATEMENT
14. CHILDREN UNDER 13
Squarespace is not directed to children under 13 years of age and we do not knowingly collect personally identifiable information from children under 13. If we become aware that a child under 13 has provided us with personally identifiable information, we will delete such information from our files.
16. CONTACT US
Creative Castle Studios is located at:
Creative Castle Studios
7247 Farmdale Ave
North Hollywood, CA 91605
All correspondence should be sent to: